FAQ
Frequently Asked Questions
What materials do you use in your jewelry?
Our jewelry is crafted from high-quality materials, primarily using sterling silver 925 for durability and shine. We also incorporate moissanite and zircon stones for added sparkle.
How do I care for my sterling silver jewelry?
To keep your sterling silver jewelry looking its best, avoid exposing it to water, perfume, and harsh chemicals. When not in use, store it in a dry, sealed container. Polish with a soft cloth regularly to maintain its shine.
Is moissanite a real gemstone?
Yes, moissanite is a lab-created gemstone known for its incredible sparkle and fire, making it an ethical and affordable alternative to diamonds. It’s highly durable and perfect for daily wear.
Do you offer resizing for rings?
Currently, we do not offer resizing services. Please refer to our size guide before purchasing to ensure you select the correct size.
What is your return policy?
At Transierra Jewelry, we are committed to ensuring the highest quality in all our pieces. Due to the nature of our products, we do not accept returns for jewelry. We recommend carefully reviewing your order and contacting us with any questions before making a purchase. If there are any issues with your order upon receipt, please reach out to our customer support team, and we will be happy to assist.
Do you ship internationally?
We currently only ship to the USA and Canada, and we're pleased to offer free shipping on all orders within these regions. While we're focused on providing exceptional service to our U.S. and Canadian customers, stay tuned for possible future expansion of our shipping options!
How long will it take to receive my order?
Orders typically ship within 5-10 days. Delivery times depend on your location and the shipping method chosen at checkout. We’ll provide tracking information so you can monitor your order’s progress.
Can I cancel or modify my order after placing it?
If you need to make changes to your order, please contact us within 24 hours. We’ll do our best to accommodate your request if the order hasn’t been processed or shipped.
How can I contact customer service?
For any questions or assistance, you can reach out to us via our Contact Us page. We’re here to help!
How do I determine my ring size?
Check our detailed Ring Size Guide on the website. For the best accuracy, consider visiting a local jeweler to confirm your size.
If you have more questions, feel free to contact us! We’re here to help make your shopping experience as seamless as possible.